Please read through our frequently asked questions for more information about alice McCALL online.
Due to the COVID-19 outbreak we have made the difficult decision to close our boutiques until it is safe to re-open. Our online store continues to operate and ship worldwide.
Our processing times for order dispatch and returns are slightly longer than usual and we greatly appreciate your patience with this.
We understand that it may be difficult for customers to arrange return postage due to government restrictions. Our returns period has therefore been temporarily extended from 21 days to 30 days.
What currency are your prices displayed in?
The currency you see is dependent on your location. All products will display their currency next to the price.
Can I change or cancel my order once it has been placed?
Unfortunately we are unable to change or cancel your order or delivery details once your order has been placed.
How can I track my order?
Once your order has been shipped, you will receive a shipment notification email with your tracking number. You can track any orders shipped with Australia Post here: https://auspost.com.au/mypost/track/
Do you ship internationally?
Yes! We ship all international orders outside of Australia via DHL Express. Please note these orders cannot be sent to a PO box address as your parcel will require a signature on delivery.
Please note that we do cover customs taxes and duties for international orders. If you encounter any issues with this, please contact our customer care team at firstname.lastname@example.org.
Do you accept refunds?
alice McCALL online will gladly refund, exchange or issue online credit for full price items that are returned using the correct returns process. Refunds will be made to the original method of payment & do not include a refund of postage costs.
Refunds will not be provided for 'Return To Sender' parcels.
For more information about our returns policy, please visit the Shipping & Returns page.
Do you offer a refund on sale or discounted items?
Sale & discounted items are valid for an exchange* or online credit. Unfortunately we cannot offer refunds for change of mind on sale & discounted items.
Please note, items discounted at 60% or more of the original RRP are final
sale & cannot be returned.
*Exchanges are subject to availability.
How do I return my order?
To complete a return, please follow the instructions on our Shipping & Returns page.
When does my gift card expire?
Online credit notes and gift cards are valid for 3 years from the date they were issued.
Can I use a store issued gift card online?
Unfortunately Gift Cards or Store Credits issued or purchased in store or unable to be refeemed online.
Please call us on +61 480 017 726 or email us at email@example.com if you would like to use a gift card that was issued or purchased from our online store in one of our Boutiques.
What sizes are alice McCALL products displayed in?
We are an Australian based label & so all of our products are shown in Australian sizing. For more details on our sizing please refer to our size guide available on
every product page.
How do I know if your products are true to size?
We follow set guidelines when designing our garments to ensure all styles are true to size. Please note that some garments are designed to be worn close to the body, & others as a relaxed fit. This information is noted in the product style notes.
If you are unsure of the best size for you, please refer to our size guide available on every product page or contact our customer service team for more information.
Are you able to provide exact measurements of products?
Unfortunately due to copyright restrictions, we are unable to provide specific design information for our products. We do however, include some key length measurements within our product pages to assist with finding your best size.
What methods of payment can I use?
We accept payment via Visa, MasterCard, Amex & PayPal.
Depending on the device you are using, GooglePay & ApplePay may also be available to you.
When is your online customer service team available?
Our online team is based in Sydney, Australia & our hours of business are Monday to Friday 9am – 4.30pm and Saturday 12.00pm – 4.00pm (AEST).
The online customer service team work hard to respond to all enquires within 48
hours. Please bear with us during busy periods such as sale as we will have an above average number of enquiries to respond to.
What is a pre-order?
From time to time, we will offer products available for pre-order online. Pre-orders provide our customers with the opportunity to secure a product before the stock has arrived. The estimated delivery date for a pre-order product will be listed on the product page.
What is the process of a pre-order?
To purchase a pre-order product, just add it to your bag & check out as usual. Pre-order products require full payment at the time of purchase. You can find the exstimated delivery date for any pre-order product on the product page, unfortunately exact delivery dates cannot be guaranteed.
You will receive a shipment notification email once the pre-order items have been dispatched.